In response to social distancing guidelines and Governor Bullock’s stay-at-home order, we rapidly enabled Telehealth options to continue to serve our clients.
What is Telehealth?
Telehealth involves remotely accessing your provider via smartphone, video and online resources.
What equipment will I need?
Ideally, you will need a smartphone, tablet or computer with video and audio capabilities with a connection to the internet. Telephone appointments can still be offered, but video via smartphone, tablet or computer is preferred.
Will Medicaid or other insurance providers still cover these appointments?
Yes, due to the COVID-19 pandemic, most insurance providers, including Medicaid, are now allowing Telehealth appointments like any other therapy or support session.
How do I access my Youth Homes provider via Telehealth?
We are using a fully HIPPA compliant service called doxy.me to conduct all therapy sessions in our Outpatient Therapy, Group Care, Therapeutic Foster Care, and Family Support Services. We are using this same service for our Family Based Services, Visit Coaching, and Supervised Visitation programs.
Is my Telehealth appointment secure?
Yes, via doxy.me all data is encrypted, patient sessions are anonymous, and no patient info is stored. Doxy.me uses the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity. Learn more at doxy.me/patients
Will the quality of my appointment change with Telehealth?
We have found that our Telehealth appointments via doxy.me are easy to use and we are having good success and feedback from clients about their experiences.
What other online resources for clients are you employing during the COVID-19 pandemic?
We are also using Zoom.us to continue monthly parenting classes and the initial CORE training for foster parents.
How do I learn more?
Please contact us today – (406) 721-2754 or (406) 443-4730 (Helena Area)
P.O. Box 7616
Missoula, MT 59807-7616
Telephone: (406) 721-2704
Fax: (406) 721-0034
Tax ID #: 81-0331313
